Sewing Parts Online Policies

No Hassle Returns
You have 365 days to return your order for an exchange, or a refund. If we made a mistake or the item was broken, you can rest assured that we will take care of the issue at no cost to you! (Please contact us within 30 days of receiving your order if there was an issue we need to resolve.) If you decide to simply return, just ship it back to us for a full refund less shipping charges (providing the item(s) is/are in new condition).

Our #1 goal is to make sure you are completely satisfied with your order and the service that we provided you with!

You can download a copy of the return slip here

Shipping Policies

You can trust that your order will be quickly processed and safely delivered.

U.S. Shipping Rates
All shipping rates are charged per package weight and is calculated in real time to your home address.

Once a package tracking number is marked "Delivered" by the chosen shipping company, SewingPartsOnline is no longer responsible for the package.

Shipping Time lines
  • Most packages are shipping within 24-72 business hours of your order
  • Once an order has been shipped, you cannot make any changes or cancel the order (Since it's no longer in our warehouse)
  • All International packages can only be shipped via USPS
  • All US packages can be shipped via USPS and Fedex
  • There is absolutely no free shipping to any countries besides the United States.
  • If you place an order after 2PM central time on Friday, the order will not begin processing for shipment until the following Monday morning.
  • If you choose Fedex as your shipping option, we do not offer Saturday delivery. If you choose Fedex overnight shipping on a Friday, your order will not be delivered until the following Monday.
  • Delays usually occur when you place your order during the weekend, holidays or anytime after 2PM Central standard time
  • We will send you a shipping email confirmation containing your tracking number upon shipment [if you provide us with an email address]
Backordered Items
If an item you order is back ordered or out of stock, your order will remain active in our system until it the item comes back into stock, and we will not charge your credit card until the item is shipped.

Use Tax:
We are only responsible for collecting the sales tax on all purchases that are shipped anywhere in TN. Any customers that purchase any items from our websites that are shipped outside of TN are legally responsible for reporting their purchases and are responsible for Use Tax on their purchases. Any questions see your state tax rules and the Dept. of Revenue. We are in no way responsible for any unreported use tax on internet purchases and/or any sales tax on orders placed and shipped outside of TN. By purchasing from our sites, you accept this responsibility.

International Orders:
Due to fraud concerns, we have the right to cancel any order that's billing country is different then the shipping country. We proudly ship all of our products to every country in the world! As the buyer, you are responsible for all customs fees, duties and taxes charged by your country of residence.

If you need an item immediately, please call us to make sure we have the item in stock before ordering!

Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used

The Information We Collect:
This notice applies to all information collected or submitted on www.sewingpartsonline.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information
  • (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
  • Name
  • Address
  • Phone Number
  • (etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.