SEWING PARTS ONLINE POLICIES
COVID-19 Fullfillment Time
Everyone at Sewing Parts Online is healthy and working. We've been deemed an essential business by the Governor of Tennessee's guidelines and are fully operational as a company. Due to the amount of people sewing face masks and a large portion of the country being at home, we are receiving thousands of orders everyday. We are working diligently to ship every order out as fast as we can. Our customer service team is also answering phone calls and emails as fast as possible. Thank you for your patience during this time, we are very sorry for any inconvenience that this may cause.
Our returns policies are explained in detail on our returns page.
You can trust that your order will be quickly processed and safely delivered.
U.S. Shipping Rates
All shipping rates are charged per package weight and is calculated in real time to your shipping address.
Once a package tracking number is marked "Delivered" by the chosen shipping company, SewingPartsOnline is no longer responsible for the package.
Shipping Time lines
-*In Stock items normally ship within 24-72 business hours (1 to 3 working business days). Special Order and Back Order products may take longer.
*Due to the large increase of orders that we've received due to the COVID-19 Pandemic, in stock items now normally ship within 5-10 days.
-Your order may ship in multiple shipments to best serve you.
-Once an order has been shipped, you cannot make any changes or cancel the order (Since it's no longer in our warehouse).
-All International packages can only be shipped via USPS.
-All US packages can be shipped via USPS and UPS.
-If you place an order after 2PM central time on Friday, the order will not begin processing for shipment until the following Monday morning.
-If you choose UPS as your shipping option, we do not offer Saturday delivery. If you choose UPS overnight shipping on a Friday, your order will not be delivered until the following Monday.
-Delays usually occur when you place your order during the weekend or around holidays.
-2nd Day Air & Next Day Air orders must be placed before 3pm central standard time for the order to ship same day.
-We will send you a shipping email confirmation containing your tracking number upon shipment [if you provide us with an email address].
While SewingPartsOnline offers free shipping on orders over $49 that ship within the 48 contiguous United States, some manufacturers require a shipping surcharge.
-Free shipping may not apply to certain sale items, oversized, freight intensive or special order items.
-There is absolutely no free shipping outside the contiguous United States.
-The shipping carrier and method will be chosen at the discretion of SewingPartsOnline
-During sitewide free shipping events, the above conditions and restrictions still apply.
Due to fraud concerns, we will not ship the following items to an address that's different than your billing address: Sewing Machines, Quilting Machines, Embroidery Machines, Quilting Tables, Sergers, Overlocks & Coverstitch Machines.
If an item you order is back ordered or out of stock, your order will remain active in our system until the item comes back into stock or the product is discontinued. Your credit card will not be charged until your order is ready to be shipped, unless you paid for your order with PayPal or your order is sent in multiple shipments. Per PayPal policy the entire order total will be charged when you submit your order when using PayPal as a payment method. In the event that your order is split into multiple shipments, we will charge the full order total when the first shipment is ready to ship. If a part is discontinued, we reserve the right to cancel the discontinued item and ship the remainder of your order.
We are only responsible for collecting the sales tax on all purchases that are shipped anywhere in TN. Any customers that purchase any items from our websites that are shipped outside of TN are legally responsible for reporting their purchases and are responsible for Use Tax on their purchases. For questions see your state tax rules and the Dept. of Revenue. We are in no way responsible for any unreported use tax on internet purchases and/or any sales tax on orders placed and shipped outside of TN. By purchasing from our sites, you accept this responsibility.
Due to fraud concerns, we reserve the right to cancel any order that's billing country is different than the shipping country. As the buyer, you are responsible for all customs fees, duties and taxes charged by your country of residence. Sewing Machines, Quilting Machines, Embroidery Machines, Quilting Tables, Sergers, Overlocks & Coverstitch Machines will not be shipped outside the United States.
If you need an item immediately, please call us to make sure we have the item in stock before ordering!
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on www.sewingpartsonline.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Free Scissor Sharpening
We offer FREE LIFETIME SHARPENING on all Famore, Gingher, and Mundial branded scissors purchased from SewingPartsOnline.com. Customers wishing to utilize the FREE sharpenings will be responsible for all shipping charges. SewingPartsOnline.com charges a flat $4 fee, per scissors, for return shipping. In order to recieve your free sharpenings please follow the following steps:
Step 2. Package the scissors with proper packing materials to avoid damage. Please make sure to include a proof of purchase from SewingPartsOnline.com and write your SAN number on the outside of the box (Sharpening may be delayed if the SAN is not visible on the package exterior).
Step 3. Ship your scissors to us, with a tracking number to the following address:
Sewing Parts Online
Attn: Service Dept
220 Tennsco Drive
Dickson, TN 37055
When we receive your scissors and proof of purchase, we will be inspect them to verify their condition. If your scissors are in "sharpenable" condition, please allow 2 business days for the sharpening to be completed.
- *Warning* When returned, your scissors will be extremely sharp. Because each blade is individually honed, they are / can be sharper then when originally purchased.
- If your scissors are deemed "unsharpenable", we will reach out to you prior to sending the scissors back to you.
Coupon Code Restrictions
Coupon Codes cannot be used on products that have MAP pricing. SewingPartsOnline.com must adhere to standards and regulations set by vendors. Accordingly, certain products must be excluded from offers and promotions. These restrictions are set by the manufacturer and apply to ALL retailers, not just SewingPartsOnline.com. Coupon Codes cannot be combined with other offers. Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last and not applicable to canceled orders of out-of-stock products. Discount does not apply to taxes, duties or shipping & handling charges. Certain other restrictions apply based on category of product. Coupon Codes cannot be used on Freight intensive items. Gift cards cannot be purchased using Coupon Codes.
Flash Sale Details
Offer valid only while supplies last and not applicable to canceled orders of out-of-stock products. Discount does not apply to taxes, duties or shipping & handling charges. Flash Sale discounts do not apply to freight intensive items, gift certificates, or products that have MAP pricing. SewingPartsOnline.com must adhere to standards and regulations set by vendors. Accordingly, certain products must be excluded from offers and promotions. Additional restrictions may apply based on category of product. Cannot be combined with other offers.
Free Fat Quarter Details
Offer valid only while supplies last and not applicable to canceled orders of out-of-stock products. A free fat quarter bundle contains five (5) quarter yards of fabric. The fabric is chosen from SewingPartsOnline inventory at random. Requests for specific fabric selections cannot be honored. Cannot be combined with other offers.
B2G1 Patterns Details
For every two patterns purchased, receive a free pattern. The free pattern will be the lowest priced pattern in your shopping cart. Offer valid only while supplies last. Cannot be combined with other offers. Offer valid until 11/18/2019 at 11:59PM CST. Cannot be combined with other offers.
Buy 2 Get 1 Fabric Details
For every two yards of fabric or panels purchased, receive a free yard of fabric or fabric panel. The free yard of fabric or fabric panel will be the lowest priced fabric in your shopping cart. Offer valid only while supplies last. Cannot be combined with other offers. Offer valid until 8/19/2019 at 11:59PM CST. Cannot be combined with other offers.
SewingPartsOnline is pleased to offer service on sewing, embroidery, overlock / serger and longarm machines purchased from SewingPartsOnline.com.
Remember to save your original box and packaging.
If your machine is outside of warranty and requires service, please contact us by phone or by email to obtain a service id. You can now ship (insured) your service id, machine, and foot control in the original factory packaging to our service center.
If your machine is still covered by warranty and requires a warranty claim, please contact us by phone or by email. After your warranty has been verified, you will be provided with a claim number. You can now ship (insured) your claim number, machine, and foot control in the original factory packaging to our service center.
*Unless specifically indicated in the manufacturer warranty, shipping costs, consumables, and accessory items are not covered (E.G. needles, bobbins, bobbin cases, belts, feet, foot controls, hooks, springs, needle plates & needle threaders)