Sewing Parts Online Policies
Machine ServiceSewingPartsOnline is pleased to offer service on sewing, embroidery, overlock / serger and longarm machines purchased from SewingPartsOnline.com.
Remember to save your original box and packaging.
If your machine is outside of warranty and requires service, please contact us by phone or by email to obtain a service id. You can now ship (insured) your service id, machine, and foot control in the original factory packaging to our service center.
If your machine is still covered by warranty and requires a warranty claim, please contact us by phone or by email. After your warranty has been verified, you will be provided with a claim number. You can now ship (insured) your claim number, machine, and foot control in the original factory packaging to our service center.
*Unless specifically indicated in the manufacturer warranty, shipping costs, consumables, and accessory items are not covered (E.G. needles, bobbins, bobbin cases, belts, feet, foot controls, hooks, springs, needle plates & needle threaders)